Straight answers.

Yes, on qualifying plans. Setup sits at $0 while we stand up the operating layer. Ongoing coverage is scoped after that, from $6 an hour or as a dedicated monthly team.

Entry coverage. It is the lowest published rate for getting specialists on your queue. Dedicated teams, 24/7 and bilingual coverage are priced from the operation, not from a catalogue.

It creates flexible coverage, specialist oversight and faster scaling without building every operational layer internally. CXProx shapes the model around your brand, channels, systems and service standards.

Timing depends on scope, access, workflow complexity, hiring and knowledge readiness. We confirm a realistic onboarding plan after discovery, not a universal launch promise.

Yes. We work across Shopify, WooCommerce, Amazon Seller Central and the support, operations and reporting tools commonly used around them.

Yes. The operating model is designed around the tools already in place wherever practical.

Scorecards, ticket audits, calibration, coaching and continuous-improvement reviews, aligned to the brand and the outcomes being measured.

Yes. English and French support are part of the current delivery model from Mauritius.

Yes, depending on the agreed team model, volume and service scope.

An indicative example: two dedicated customer support agents, management and QA oversight, Monday-Friday coverage, USD $2,800-$3,100 per month. Starting point, not fixed universal pricing.

Not as a published service. AI and automation capabilities are in development and marked as coming soon.